Support

We provide ongoing digital support to our clients

Support Packs

Yes, you have a website, but is it up-to-date? We offer support packs with generous discounts so its easy for your site to be current. It will be some of the best money you’ll spend.

Purchasing a support package gives you access to the following benefits:
  • Priority service: your requests will be prioritised in our job cue and will allow you to speak directly to the developer.
  • Discounts: by purchasing a package, you will enjoy instant discounts, compared to tasking us on an hourly rate. Discounts range from 10% to 25%.
Package prices $160hr+GST
5-hour support package 10% discount
10-hour support package 15% discount
30-hour support package 25% discount
Tailored packages Contact us to discuss
COMMON USES OF PACKAGE HOURS*
  • Revising / enhancing your website content (text, imagery and design).
  • Assisting in publishing when your staff are not available to do so.
  • Training in Drupal CMS (if utilised) and other web applications such as Facebook, Twitter, PayPal, eBay, YouTube, etc.
  • Enhancing new web pages you’ve created in your CMS that need an artist’s touch or extra marketing focus.
  • Help with setting up your email address on mobile devices such as iPhones, or on computers and laptops.
  • Technical support for “bugs” you might experience whilst interacting with your website.
* Support packages are only available for websites Giraffe have developed. Balance of package hours can be used for development of other digital design based products.

DOMAIN NAME REGISTRATION

Having a website and linked email accounts is an important part of looking professional. You will need an ABN to register an Australian (.com.au) Domain Name. Search online and register your Business Domain Name.


WEBSITE HOSTING PACKAGES

Once you’ve registered your business domain name, check out our competitive pricing and select a hosting package that suits you.